The Future of Retail: Harnessing UGC, AI & Sustainability

In this episode, Keith Nealon, CEO of Bazaarvoice, explores how brands can leverage user-generated content (UGC) and artificial intelligence (AI) to build consumer trust and drive retail success. Discover how sustainable and ethical practices, innovative AI-powered tools, and the voice of the customer are reshaping the way consumers discover, research, and purchase products. Gain actionable insights on transforming your content strategy and the future of social shopping in today’s dynamic retail environment.

 

Highlights & Timestamps:

• 00:00 – Introduction & Sustainability in Retail

• 01:03 – Keith’s Background & Bazaarvoice Overview

• 02:20 – UGC & Consumer Behavior Insights

• 03:15 – AI Tools & Innovations

Key Quotes: “When consumers do the talking, trust and sales follow.”

Useful Links: www.retailnews.ai