Nagarro’s Rahul Mahajan: AI Demand Planning, Knowledge Graphs & Humanized Personalization

How a €1 B digital‑engineering firm uses generative AI and agent tech to reinvent retail supply chains and CX.

 

18 000 engineers, €1 B revenue, 50+ patents—Nagarro’s Global CTO Rahul Mahajan explains how generative AI, vector databases and knowledge graphs are reshaping demand planning and personalization at scale.

⏱️  CHAPTERS
00:00  Intro: product‑to‑service mind‑set  
00:22  Meet Rahul Mahajan & Nagarro overview  
01:17  Missed NRF meetings + digital engineering culture  
02:35  Diversified industries & complex problem solving  
03:35  Rahul’s 50+ patents in retail AI  
04:58  CPG use case: multi‑channel demand planning  
06:49  SKU‑level AI forecasting & supply chain accuracy  
07:32  “Humanizing personalization” patent explained  
08:20  Ecosystem shift: partner products & services  
09:29  Agent tech & zero‑downtime integration  
10:16  From transactions to lifestyle services  
12:08  Patenting novel data structures & AI models  
13:19  Knowledge graphs + vectorized semantics  
14:24  AI governance: tone, privacy, explainability  
15:14  LLM interoperability (OpenAI, Anthropic, Gemini)  
16:32  Why retailers must move before they’re disrupted  
17:13  Contact Rahul & closing  

🔑  KEY STATS
• 18 000 employees across 36 countries  
• €1 B revenue; listed in Frankfurt  
• >50 patents in AI, personalization & data science  
• New patent filed on “Humanizing Personalization” (2025)  

👇  CONNECT  
• Nagarro ► https://nagarro.com  
• Rahul on LinkedIn ► rahul.mahajan@nagarro.com
• Email ► rahul.mahajan@nagarro.com  
• Subscribe to The Retail Podcast ► 

🎧  LISTEN ON APPLE & SPOTIFY ➡️ [links]