AI in Retail: How Executives Are Embedding AI

📢AI is transforming retail from supply chain to customer experience. In this episode, Jane Cheung, Global Research Leader at IBM, shares insights from a study of 5,000 executives on how AI is being embedded across retail operations.

00:00 - Welcome & Introduction  

02:15 - AI Investment Trends in Retail  

05:30 - AI’s Impact on Supply Chain & Operations  

09:45 - AI in Customer Experience & Marketing  

13:20 - AI Governance Challenges & Solutions  

17:05 - Future of AI in Retail  

20:30 - Final Thoughts & Key Takeaways  

🎧In This Episode, You’ll Learn:

✔️ Why AI investment in retail is surging (+52% budget increase)

✔️ How AI is shaping customer experience, supply chain & marketing

✔️ The biggest AI governance challenges & how to solve them

✔️ How retailers should align AI with their brand strategy

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#AIinRetail #RetailTech #RetailInnovation #ArtificialIntelligence #RetailTrends

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