The Retail Podcast (Video Feed)

Building Authentic E-Commerce: Saddleback Leather’s Story of Success

Join Saddleback Leather founder Dave Munson and BigCommerce’s Senior Director of Brand and Content Marketing, Melissa Dixon, for an inside look at building an authentic e-commerce experience that drives customer loyalty and growth. Discover how Saddleback Leather’s unique storytelling approach, coupled with BigCommerce’s innovative tools, creates a seamless shopping journey that resonates with consumers. Perfect for entrepreneurs, e-commerce leaders, and retail enthusiasts, this episode explores trends like mobile optimization, personalized shopping, and the future of digital retail. Tune in to learn actionable strategies for balancing technology and authenticity in today’s competitive online market.
 
More information can be found here

How In-Store Retail Media is Transforming with Personalized Digital Signage

How nCountR is Transforming In-Store Retail Media with Personalized Digital Signage
In a recent Retail Podcast interview from Groceryshop, Hans Fischmann, VP and GM of nCountR, shared insights on how the company is reshaping in-store retail media through data-driven digital signage. Fischmann explained that nCountR’s platform enables retailers and advertisers to personalize messages for customers, effectively blending physical shopping experiences with digital precision.
Enhancing Shopper Engagement Through Digital Signage
nCountR’s approach is based on understanding both retailer and advertiser needs. For retailers, nCountR’s platform provides a way to increase revenue per square foot by turning digital signage into a targeted, revenue-generating channel. For advertisers, nCountR offers access to shoppers at critical decision points in their purchasing journey, with messages that adjust in real time based on data like shopping behavior and seasonal trends.
“By personalizing the shopping experience, we’re not just displaying ads,” says Fischmann. “We’re creating interactions that enhance basket sizes and encourage customer loyalty.” An example is displaying seasonal promotions in grocery stores, such as a peach cobbler recipe alongside related ingredients, which can drive multi-item purchases.
Addressing Retailers’ Key Challenges with a Data-Driven Approach
With many retailers focusing on optimizing revenue per square foot, nCountR helps solve this challenge by using data to bring digital advertising’s precision into physical spaces. Fischmann noted that by partnering with both large chains and small stores, nCountR’s agnostic platform can be integrated seamlessly, maximizing in-store engagement regardless of a retailer’s scale.
Looking Ahead: Privacy, Accessibility, and a Vision for the Future
Privacy and accessibility are core elements of nCountR’s strategy. Fischmann emphasized that nCountR is built with robust privacy safeguards, ensuring compliance while personalizing messages responsibly. “No one wants a NASCAR experience in-store,” he adds, stressing the importance of curated, relevant content. With nCountR’s adaptable platform, the future of in-store retail media will involve even more tailored and context-sensitive customer engagement, helping retailers create value at every stage.
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Albertsons' Retail Media Network: Transforming Shopper Connections

Albertsons Media Collective is redefining how retail media drives success by connecting brands with over 100 million loyal consumers across 2,000 stores nationwide. Leveraging data-driven insights, they cultivate deep customer relationships that translate into sustainable growth for partner brands. Michelle Weiskittel, Head of Media, Creative, and Operations at Albertsons Media Collective, spoke at Groceryshop with The Retail Podcast about their approach to transforming retail media networks into engines of collaboration and community-driven growth.
Albertsons Media Collective combines decades of grocery retail experience with modern digital tools, making it an ideal partner for brands seeking to reach highly engaged consumers. With more than 36 million shoppers visiting their stores weekly and a digital audience of 41 million loyalty members, Albertsons brings unmatched consumer insight to drive brand performance and sales.
For More Information please visit: https://retailnews.ai/transforming-retail-media-albertsons-media-collective/

Empowering Retail: The Evolving Landscape of E-commerce Platforms

In an era of rapid digital transformation, retailers face unprecedented challenges and opportunities. Jay Topper, Chief Customer Officer at fabric, shares invaluable insights on the current state and future of e-commerce platforms.
The Power of Composable Commerce
Topper emphasizes the significance of cloud-native, composable platforms in today's retail environment. fabric, built from the ground up with this architecture, offers unique advantages:
Empowering end-users with intuitive controls for site updates
Providing seamless scalability during peak seasons
Enabling rapid innovation through customer-driven development
"The e-commerce platform itself is becoming more commoditized," Topper notes. "The differentiator lies in how you impact end-users and customers."
Overcoming Replatforming Hesitation
Many retailers hesitate to replatform due to perceived risks. Topper, drawing from extensive experience, views this process as "thrilling" and necessary for evolution. He advises:
Clearly define problems to solve
Assess the ecosystem and platform requirements
De-risk implementation through meticulous planning
Use metrics and data as a foundation
Topper emphasizes the importance of embracing change: "We have to evolve and we have to evolve quickly in this world. So to me, I think it's thrilling. Getting that digital first mentality is a thrilling personal transformation for a human to go through."
The Omnichannel Imperative
Topper defines omnichannel as "bringing the promise of the brand and consistency at every step, whether physical or digital." Key strategies include:
Integrating digital experiences into physical stores
Bringing store charm to digital platforms
Implementing multi-touch attribution models
Embracing AI in Retail
While cautious, Topper is "an absolute believer" in AI's potential to transform retail. He highlights two often-overlooked areas:
Enhancing platform intelligence for employees
Improving back-office functions like planning and allocation
"If you're not spending 20% of your time analyzing and testing AI-based solutions, you're missing out," Topper warns.
Looking Ahead
As the retail landscape continues to evolve, embracing digital transformation and innovative platforms like fabric will be crucial for success. Retailers must focus on empowering their teams, optimizing omnichannel experiences, and leveraging AI to stay competitive in this dynamic market.

Groceryshop and Shoptalks President Sophie Wawro

Shoptalk's Sophie Wawro: Pioneering Inclusive Retail Innovation
In the ever-evolving world of retail, few events hold as much sway as Grocery Shop and Shoptalk. At the helm of these industry-shaping gatherings is Sophie Wawro, a visionary leader who's redefining what retail conferences can achieve.
A Global Perspective on Grocery Innovation
As Grocery Shop 2024 approaches, Wawro reveals a surprising trend: "There's a strong desire from the community to feel more like a global grocery community," she notes. This year's event will feature an increased focus on international case studies, responding to attendees' hunger for global insights.
Shoptalk Fall: A New Chapter in Chicago
Expanding their repertoire, Shoptalk introduces its Fall edition in Chicago. "It's a very different kind of event," Wawro explains. While maintaining the signature Shoptalk experience, this new iteration leans more heavily into in-store content, catering to a slightly more senior audience.
Setting New Standards for Diversity
Perhaps most striking is Shoptalk's commitment to diversity. The Fall event boasts an all-female speaker lineup, featuring industry titans like the CEOs of Glossier and Build-A-Bear. "It's just as strong as any lineup we've ever had," Wawro asserts, proving that gender parity in retail conferences is not just possible, but beneficial.
Looking Ahead: Retail Media and Beyond
Wawro hints at exciting developments on the horizon. "We've got two big things coming up in the next 18 months," she teases, including a new home for retail media at Shoptalk Spring and a mysterious vertical-specific event slated for early 2026.
As retail continues to transform, Shoptalk and Grocery Shop stand at the forefront, not just reflecting the industry, but actively shaping its future. With leaders like Sophie Wawro at the helm, the retail event landscape is set for an exciting, inclusive, and innovative future.

Sustainability and Retail Supply Chains

Event that was mentioned by Eric: https://tradebeyond.com/events/2024-global-sourcing-day/
 
The Future of Retail Supply Chains: Insights from TradeBeyond Navigating the Future of Retail Supply Chains: Insights from Eric Linxweiler In an era of rapid change and increasing complexity, retail supply chains are evolving at an unprecedented pace. Eric Linxweiler, Senior Vice President of Retail Solutions at Trade Beyond, offers valuable insights into the challenges and opportunities facing global retail supply chains.
Full Article can be found here: https://retailnews.ai/retail-supply-chain-future/
 

Responsible AI in Retail

Retailers leveraging AI must prioritize responsible practices to maximize benefits and minimize risks. This approach ensures customer trust, regulatory compliance, and operational efficiency.
Full report can be found ⁠here⁠
Artificial intelligence revolutionizes retail operations, from supply chain to customer engagement. However, its power demands responsible implementation.
“If you use data badly, use personal data badly, you can fall foul of the ICO,” warns Rob McKendrick from Arreoblue, a data and AI consultancy.
AI’s Retail Revolution: Balancing Opportunity and Responsibility
 
For full article head over to here: Retail.News
 

Enhancing Customer Engagement: Insights from Twilio's Regional CMO at NRF APAC 2024

Full details: https://retailnews.ai/how-to-enhance-customer-engagement/
Discover how Twilio’s innovative customer engagement solutions are transforming retail experiences, as shared by Nicolas Kontopoulos, Regional CMO at NRF APAC 2024.

The Evolution of Retail: Insights from Steve Dennis at NRF Singapore

For more information please go to: ⁠https://retailnews.ai/insights-from-steve-dennis-nrf-singapore/

How WorkJam's CEO Is Transforming Retail Workforce Management

For more information: https://retailnews.ai/workjam-ceo-transforming-retail-workforce-management/